Privacy policy
Who we are
awow.io is operated by Vergence B.V., Fornheselaan 254, 3734 GE Den Dolder, the Netherlands. Chamber of Commerce (KVK) 96476133. VAT (BTW) NL867627670B01. The controller for the processing described here is Vergence B.V., reachable at privacy@awow.io. We are not required to appoint a Data Protection Officer and have not appointed one, so privacy questions go to that same address.
What this website collects
This website is informational. It sets no cookies, runs no analytics, carries no advertising and loads no tracking pixels. Fonts, stylesheets and images are served from this domain. The home page also loads the waiting list script from newsletter.awow.io, a service we operate on Microsoft Azure. We process three things.
| data | purpose | legal basis | retention |
|---|---|---|---|
| Request logs written by our hosting provider: IP address, user agent, requested path | Operating and securing the site | Our legitimate interest in a working, secure website, Art. 6(1)(f) | Written and held by Microsoft as part of the hosting service, under its own terms. We do not switch on site analytics, we take no copy of these logs, and we do not use them to identify visitors. |
| The email address you submit to the waiting list, the signup source, its status and the timestamps for signup, confirmation or unsubscribe | Contacting you when access becomes available | Steps taken at your own request before any agreement, Art. 6(1)(b) | Pending entries older than 30 days are deleted when the retention job runs. Confirmed and unsubscribed entries remain until you ask us to remove them. |
| The content of email you send to any awow.io address | Answering you | Our legitimate interest in replying to correspondence, Art. 6(1)(f) | 24 months after the last message, unless it forms part of a contract record |
When you submit the waiting list form, your browser sends the form directly to newsletter.awow.io. The service stores the entry as pending and asks Microsoft Graph to send a confirmation link to the address you supplied. If the signup script does not load, the email field and submit button stay disabled and the form sends nothing. After a record is deleted, a copy may remain in backups until the managed PostgreSQL server's current seven-day backup retention expires. That setting applies to the shared server, not separately to this database.
We take no automated decisions about you and we do no profiling.
Who processes this data for us
| provider | what they do |
|---|---|
| Microsoft Azure (Static Web Apps) | Hosts this website and writes its request logs |
| Microsoft Azure (App Service and Database for PostgreSQL) | Runs the newsletter service and stores waiting list records |
| Microsoft Graph and Microsoft 365 (Exchange Online) | Sends the waiting list confirmation message, and receives and stores email sent directly to awow.io addresses |
| Cloudflare | Authoritative DNS for awow.io. It answers name lookups and does not carry or see the content of your visit. |
We do not sell personal data, we do not share it for advertising, and we use no other third-party service on this website.
Your rights
Under the GDPR you may request access to, correction of, or deletion of personal data we hold about you. You may also object to processing, request restriction, and request portability. Where we act on a request you made, you can withdraw that request at any time. Write to privacy@awow.io. We answer within one month, and we will tell you if a complex request needs the further two months the GDPR allows. You may lodge a complaint with the Dutch Data Protection Authority, the Autoriteit Persoonsgegevens.
The AWOW product
The AWOW product is separate from this website, and processing there is governed by the agreement with each customer rather than by this page. Because where the processing happens is the first thing people ask, this is how it stands in the current version of the product.
- Your content stays yours. Your knowledge base lives in storage you own, and your existing repositories and systems of record remain the sources we read. In the current version, session records are held in a private per-tenant archive on Microsoft Azure in EU regions, with encryption under a key dedicated to your tenant as the target posture; writing them at session end to a storage account you register and own is the design we are building toward. Telemetry from operating the platform stays on our side and carries identifiers rather than content. Traces of your own workloads belong to you, and delivering them into your own environment is the design we are building toward.
- Orchestration runs on our infrastructure. Scheduling, the tenant registry, entitlement and audit metadata sit in a control plane we operate; its databases and key storage run on Microsoft Azure in EU regions. In this version the job runner that reads your systems and writes back to them runs on servers we rent from Hetzner, a European hosting provider, in EU data centres, so content passes through those servers while a job is running. Moving this compute onto Microsoft Azure is planned.
- Model calls run through our gateway in this version. Inference goes through a gateway we operate on our provider accounts, with spend metered per tenant; in this version the gateway runs on the same EU servers, so prompts and answers transit them on the way to the model provider. Pointing it at your own model endpoint is a supported configuration and is on the roadmap.
- One working copy sits on our side. The agent that answers questions works from a disposable copy of your knowledge base on the same EU servers. Your own storage stays the system of record, and the copy is rebuilt from it.
- That placement is configuration, not architecture. The runner and the agent are built to move into your own tenant without a code change, and moving them is on the roadmap.
Access is granted through your own Microsoft Entra ID with administrator consent, which you can revoke at any time. Credentials are held as references to your own Key Vault, never as copied values.
Hosting and international transfers
This site runs on Microsoft Azure Static Web Apps, deployed in the West Europe region. The newsletter service and its managed PostgreSQL database also run on Microsoft Azure in EU regions. Static content is served from Microsoft's global edge network, so a copy of the page may be delivered from a location closer to you. Where Microsoft transfers data outside the EEA, it does so under its own standard contractual clauses.
Changes
We update this page when our practices change and revise the date above.